Standard Cancellation Policy 

When you register, both you (and/or your group) and Living Water Ministries make commitments to each other.  In turn, Living Water Ministries makes commitments to vendors (food service, staffing, etc).  As a result, the entirety of the registration fee for our hotel-based events is non-refundable.  Exceptions to this policy in the event of illness or death are listed below under “When Are Refunds Provided?”

Are Fees Transferrable?
Fees are transferable on a case by case basis.  It is preferable if you can replace the person(s) cancelling their registration.

When Are Refunds Provided?
In instances of illness afflicting the participant, or a death in the immediate family a full refund is possible.  Immediate family is defined as spouse, parent, child, sibling, spouse’s parent, grandparent, or grandchild.  In the instance of illness, written documentation from a physician must be provided to receive a full refund.

Donation Refund Policy 

Living Water Ministries is grateful for your donation and support of our organization. Due to IRS reporting requirements, donations are typically nonrefundable.  If however, you have made an error in making your donation please contact us immediately. Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.

Donor Privacy

As a donor submitting personally identifying information (“Personal Information”) to us or any of our staff, you consent to the terms and conditions of the policy and to our processing and use of Personal Information for the purposes stated below.

Personal Information

“Personal Information” is information that identifies you personally, such as your name, address, telephone number, and email address. We collect and store the personally identifiable information that you have provided us via our secure donor management system, or when you otherwise contact us in person, by phone or email, with a question.  We collect your name, email address and other contact information if you register for an event.  We also collect your name, email address, telephone number and payment information when you make a donation, either on our website, over the phone or by mailing in a check.  The above list provides a sample of personal information that may be collected by Living Water Ministries.

Use and Disclosure of Personal Information

We do not rent or exchange lists or share your Personal Information, collected on the website or through any other activities, with any other third parties.

We will not send you mailings on behalf of other organizations.

We will collect payment information, billing address and other information necessary to process a donation or event registration, and for the purposes of recognizing your generosity.

We will use your information to comply with the law or in the good faith belief that such action is necessary to conform to the requirements of law or comply with legal process served on us.

We will use the personal information to protect against potential fraud.  We may verify with third parties the information collected in the course of processing a gift, event registration or other donation.  If you use a credit or debit card on the website, we may use card authorization and fraud screening services to verify and protect that your card information and address matches the information that you supplied to us and that the card being used has not been reported lost or stolen.

You have the right to review information that we have collected about you.  To review that information please contact us in writing.

Except as described in this Privacy Policy or at the time we request the information, we do not otherwise disclose your personal information to any third parties.

Changes to the Privacy Policy

We reserve the right to change this Privacy Policy from time to time.  When we do, we will note the last update at the top of this Privacy Policy.